Privacy Policy
Talos is an automated chatbot platform operated by Aquila Custom AI. We process chat information to operate the service and help the business you are contacting respond to your requests. We do not sell personal information collected through Talos or use it for cross-context behavioral advertising. You can contact us about your privacy at info@aquilacustom.com.
1. Scope and who handles your information
This policy describes how Aquila Custom AI ("Aquila," "we," or "us") handles information through its website and the Talos chatbot service. When you use a chatbot on another business's website, that business determines the purposes of its customer interactions, and we generally process chatbot information on its behalf. That business's privacy policy also applies to its handling of your information. Aquila handles its own website inquiries and service administration as described here.
2. Information we collect
We collect information you provide directly and information generated when you use the service. Depending on the interaction, this may include:
- Chat content and requests: messages, uploaded materials where enabled, product selections, quote or invoice requests, and order-related details.
- Contact information: your name, email address, phone number, or other contact details you choose to provide.
- Session and technical information: session identifiers, the chatbot and business you contact, timestamps, browser or user-agent information, and operational or security logs. Web servers may record IP addresses and request information.
- Disclosure records: the disclosure text and version shown, the session and chatbot identifiers, the time of acknowledgment, and associated browser information.
- Direct correspondence: information in emails or privacy requests you send to Aquila.
Please provide only information needed for your request. Do not submit passwords, payment-card numbers, government identification numbers, medical records, or other sensitive information through a general customer-service chatbot. If payment is needed, use the business's designated payment process.
3. How we use information
- Generate chatbot responses and maintain the context of your conversation.
- Help the business respond to inquiries, product requests, quotes, invoices, and related customer-initiated communications.
- Operate, maintain, troubleshoot, and assess service quality, including reviewing relevant conversation records when needed.
- Protect the service, investigate misuse, and maintain records of disclosure acknowledgment.
- Respond to privacy requests and meet applicable contractual or legal obligations.
We do not use Talos chat content to train or fine-tune AI models. Generating a response from a message and reviewing a conversation to troubleshoot the service are different from training a model.
4. When we disclose information
We may disclose information to the business operating the chatbot so it can respond to your request. We may also disclose information to service providers supporting functions such as infrastructure, network delivery, email delivery, storage, security, and professional advice, as needed for those functions.
Information may also be disclosed when reasonably necessary to comply with law or valid legal process, protect rights and safety, investigate misuse, or address a dispute. If Aquila undergoes a merger, acquisition, or transfer of business assets, information may be transferred as part of that transaction, subject to applicable law.
We do not sell personal information collected through Talos and do not share it for cross-context behavioral advertising. The business receiving your inquiry handles its own records under its privacy policy.
5. Session storage and browser tracking signals
Talos uses browser storage to remember a chat session identifier. The service also maintains a server-side record of your disclosure acknowledgment. Clearing browser storage may start a new session; it does not delete existing server-side conversations or acknowledgment records.
Talos does not use advertising trackers to follow you across unrelated websites. Our service does not change its operation in response to a browser's Do Not Track signal. We do not sell or share Talos personal information for cross-context behavioral advertising, so there is no such activity to opt out of through Global Privacy Control. We will honor applicable opt-out requirements where they apply.
A website embedding Talos may use its own cookies, analytics, or third-party services that collect information over time and across websites. Those practices are described by the website operator's privacy policy.
6. How long we retain information
Conversation records are stored in service databases and may also be copied to conversation archives and backups. Retention depends on the information category, the business's instructions, the status of your request, service and security needs, applicable obligations, and the need to establish, exercise, or defend legal claims.
Disclosure acknowledgment records may be kept separately from a conversation and may remain after an ordinary conversation deletion. Archives and backup copies may also remain after deletion from the active database. Any retention or deletion must remain subject to applicable law and valid preservation obligations.
We have not yet implemented a uniform automatic deletion schedule across all storage locations. This policy therefore does not promise a fixed automatic deletion date. Contact us or the business operating the chatbot about a particular record or deletion request.
7. Your privacy requests
Depending on applicable law and our role, you may have rights to access, obtain a copy of, correct, or delete personal information, and to exercise other applicable privacy rights. Send a request to info@aquilacustom.com with the subject "Privacy request." If you used another business's chatbot, you may also contact that business directly.
Tell us which business or chatbot you used, the approximate date, and enough information to locate the interaction, such as a session identifier if available. Do not send sensitive identification documents unless we explain why they are necessary and provide an appropriate way to send them. We may need to verify your identity or an authorized agent's authority before disclosing or changing records.
When we process information for another business, we may forward or coordinate your request with that business. We will explain applicable exceptions or limitations, including legal preservation requirements. We do not discriminate against individuals for exercising privacy rights protected by applicable law.
8. Security
We use measures intended to protect information against unauthorized access, disclosure, alteration, or loss. No internet service or storage system can guarantee absolute security. Please avoid submitting unnecessary sensitive information.
9. Children
Our general business chatbot service is not directed to children under 13. If you believe a child under 13 has provided personal information through Talos, contact us so we can investigate and take appropriate action.
10. Automated responses and disclosure acknowledgment
Talos responses are generated by an automated system and can be inaccurate or incomplete. Verify important product details, prices, availability, and policies with the business before relying on them.
Acknowledging the chatbot's automated-assistant disclosure records that you received that disclosure. It does not waive privacy rights or authorize unrelated marketing or additional uses of your information.
11. Changes to this policy
We will post updates on this page and revise the effective date. When required by applicable law, we will provide additional notice or obtain consent before making a change that requires it.
12. Contact
For questions about this policy or privacy requests, contact Aquila Custom AI at info@aquilacustom.com.